Global Field Support Level I

Reclutamiento Empleame
  • Publicada: octubre 8, 2020
  • Apply Before: octubre 8, 2021
  • Aplicaciones: 0
  • Vistas: 106
Descripción del Puesto

Global Field Support Level I

*Relevant Experience*:

Minimum of 1-3 years of experience in a mid size technology diverse, multi-tasking environment. Most recent experience should include one year in a role where the primary responsibility is technology support and implementation.

*Education*:

Bachelor’s Degree

Required Equivalent industry experience

Preferred Technical school diploma, COMPTIA A+ Certification

Well-organized, able to function independently with a minimum of supervisión

Exhibits high level of critical thinking abilities

Strong computer skills (MS Word, Excel, Outlook, Linux, etc.).

Ability to adapt to a rapidly changing environment

*Performance Measurements*:

Support –Performance measurements will include the number of Service Desk Tickets resolved, timeliness of resolution, update status of tickets, and quality of problem resolution.

Administration – Performance measurements will include adherence to IT standards and procedures including time recording, and asset management.

Projects – Performance measurements will include implementation of project tasks on time with full functionality, adherence to project management methodology, adherence to documentation and procedures standards.

Process – Performance measurements will include adherence to IT Support policies and procedures including cabling, configuration, tape backups, security, and licensing.

*Requisite Skills*

 

Technical – Must have a proficient understanding of one of the three technology platforms identified above (voice, data, desktop).

Communication – Must have excellent communication skills, verbal and written.

Management – The Global Field Support I has no supervisor responsibility.

Mentoring – Must mentor and enrich the professional lives of junior IS associates. Must deal with all employees showing dignity and respect.

Open scheduled

Advanced English

*Benefits*

Private insurance

Transportation

Daycare

Among Others

Salary: US$600 To US$800 per month depending on experience.

Detalles
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