Descripción del Puesto
Global Field Support Level I
Minimum of 1-3 years of experience in a mid size technology diverse, multi-tasking environment. Most recent experience should include one year in a role where the primary responsibility is technology support and implementation.
Required Equivalent industry experience
Preferred Technical school diploma, COMPTIA A+ Certification
Well-organized, able to function independently with a minimum of supervisión
Exhibits high level of critical thinking abilities
Strong computer skills (MS Word, Excel, Outlook, Linux, etc.).
Ability to adapt to a rapidly changing environment
Support –Performance measurements will include the number of Service Desk Tickets resolved, timeliness of resolution, update status of tickets, and quality of problem resolution.
Administration – Performance measurements will include adherence to IT standards and procedures including time recording, and asset management.
Projects – Performance measurements will include implementation of project tasks on time with full functionality, adherence to project management methodology, adherence to documentation and procedures standards.
Process – Performance measurements will include adherence to IT Support policies and procedures including cabling, configuration, tape backups, security, and licensing.
Technical – Must have a proficient understanding of one of the three technology platforms identified above (voice, data, desktop).
Communication – Must have excellent communication skills, verbal and written.
Management – The Global Field Support I has no supervisor responsibility.
Mentoring – Must mentor and enrich the professional lives of junior IS associates. Must deal with all employees showing dignity and respect.
Salary: US$600 To US$800 per month depending on experience.