Call Center

Telecom Networks Dominicana busca Team Leader

Tiempo Completo

Telecom Networks Dominicana busca Team Leader

 

Contactar a:Telecom Networks <rciriaco@telecomnetworks.net> 8092263694

Provincia: Santiago

 

We are searching for experienced Team Leaders who can coach and motivate call center representatives. He/She will support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration.

 

To succeed as a Team Leader you should be professional, focused, teamwork oriented, communicative, and attentive. This is an extraordinary opportunity to be part of a fast growing company!

 

 

 

Requirements:

 

  • Advanced/Native English is a must

 

  • Proven 3+ years of experience.

 

  • Open availability to work weekends or late night if needed.

 

  • Knowledge of performance evaluation and metrics

 

  • Ability to work under pressure and navigate tense situations

 

  • Proficient in Office and call center software programs

 

  • Outstanding communication and interpersonal skills

 

  • Excellent leadership skills with a problem-solving ability

 

  • Integrity and confidentiality.

 

  • Availability to travel to USA for training. US visa available will be a plus.